Frequently Asked Questions
Dealership FAQs:
Q: What are the COVID safety practices like here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Feel free to contact us for more information on current guidelines!
Q: What are your sales hours?
A: As of April 2022, we are currently open Monday & Thursday 9 am - 8 pm. Tuesday, Wednesday, and Friday 9 am - 6 pm. Saturday 10 am - 2 pm by appointment only and closed on Sundays.
Q: What should I look for when test driving a car?
A: We recommend making a checklist that includes but is not limited to comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.
Q: Can I trade in a car that isn't a Ford?
A: Yes, we accept all makes and models!
Q: Can I buy a car online?
A: Yes! You can complete the entire buying and leasing process all from the comfort of your home. Feel free to use our Feldman Virtual Assistant tool to get started or give us a call to learn more!
Q: What is the difference between used and certified pre-owned vehicles?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.
Q: I'm in the market for a new car but I'm not sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitors comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!
Q: I don't have the best credit, can I still get approved for a car?
A: Our financing experts have experience arranging financing for a large range of buyers with varying credit. To check your credit, fill out our Credit Application or feel free to call our Finance Center.
Q: What are vehicle emissions tests and what is the point?
A: Vehicle emissions tests are tests that indicate the level of pollution your vehicle emits and ensures you comply with the emission standards set by the EPA. This test must be done every year to ensure your car is not releasing any excess or harmful pollutants.
Q: Can I sell my car here even if I'm not buying a car from you?
A: Yes, we accept vehicles regardless of your plans to buy from us or not. We will either give you a cash offer or you can put it towards the total of a new vehicle from our inventory!
Q: What is the difference between buying and leasing a vehicle?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.
Q: Can I still trade my car in even if I haven't paid it off yet?
A: Yes, you can trade your car in with us even if you still have a payoff!
Q: I'd like to buy out my leased vehicle, how do I do that?
A: There is a lease-buyout process you will have to go through with our finance team. Feel free to give us a call or come in to meet with our team to complete the process!
Q: Can I complete my finance application online?
A: Yes - you can complete the pre-approval process online to speed up the process if you are looking to come into our dealership OR you can complete the entire car buying process from home with our Feldman Virtual Assistant tool!
Q: How can I estimate my monthly payments before I buy a car?
A: We have a Payment Calculator feature on our website that allows you to estimate payments for your new vehicle. You can find it under the Finance tab on our website!
Q: I don't see the type of car I want in your inventory. Is there a way to know if you get it in the dealership?
A: Yes, we have a "Find My Car" feature on our website that allows you to be notified if we receive stock of the car you're looking for. Find the form on our website's navigation bar.
Q: Can Feldman help me arrange financing?
A: Yes, our finance department is happy to work with you and answer any questions you have. Give us a call or stop in the dealership to speak with our finance staff.
Q: What is Feldman Virtual Assistant?
A: Feldman Virtual Assistant is a helpful feature on our website that allows you to purchase a vehicle from the comfort of your home!
Q: What are the COVID safety practices like here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Feel free to contact us for more information on current guidelines!
Q: What are your sales hours?
A: As of April 2022, we are currently open Monday & Thursday 9 am - 8 pm. Tuesday, Wednesday, and Friday 9 am - 6 pm. Saturday 10 am - 2 pm by appointment only and closed on Sundays.
Q: What should I look for when test driving a car?
A: We recommend making a checklist that includes but is not limited to comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.
Q: Can I trade in a car that isn't a Ford?
A: Yes, we accept all makes and models!
Q: Can I buy a car online?
A: Yes! You can complete the entire buying and leasing process all from the comfort of your home. Feel free to use our Feldman Virtual Assistant tool to get started or give us a call to learn more!
Q: What is the difference between used and certified pre-owned vehicles?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.
Q: I'm in the market for a new car but I'm not sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitors comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!
Q: I don't have the best credit, can I still get approved for a car?
A: Our financing experts have experience arranging financing for a large range of buyers with varying credit. To check your credit, fill out our Credit Application or feel free to call our Finance Center.
Q: What are vehicle emissions tests and what is the point?
A: Vehicle emissions tests are tests that indicate the level of pollution your vehicle emits and ensures you comply with the emission standards set by the EPA. This test must be done every year to ensure your car is not releasing any excess or harmful pollutants.
Q: Can I sell my car here even if I'm not buying a car from you?
A: Yes, we accept vehicles regardless of your plans to buy from us or not. We will either give you a cash offer or you can put it towards the total of a new vehicle from our inventory!
Q: What is the difference between buying and leasing a vehicle?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.
Q: Can I still trade my car in even if I haven't paid it off yet?
A: Yes, you can trade your car in with us even if you still have a payoff!
Q: I'd like to buy out my leased vehicle, how do I do that?
A: There is a lease-buyout process you will have to go through with our finance team. Feel free to give us a call or come in to meet with our team to complete the process!
Q: Can I complete my finance application online?
A: Yes - you can complete the pre-approval process online to speed up the process if you are looking to come into our dealership OR you can complete the entire car buying process from home with our Feldman Virtual Assistant tool!
Q: How can I estimate my monthly payments before I buy a car?
A: We have a Payment Calculator feature on our website that allows you to estimate payments for your new vehicle. You can find it under the Finance tab on our website!
Q: I don't see the type of car I want in your inventory. Is there a way to know if you get it in the dealership?
A: Yes, we have a "Find My Car" feature on our website that allows you to be notified if we receive stock of the car you're looking for. Find the form on our website's navigation bar.
Q: Can Feldman help me arrange financing?
A: Yes, our finance department is happy to work with you and answer any questions you have. Give us a call or stop in the dealership to speak with our finance staff.
Q: What is Feldman Virtual Assistant?
A: Feldman Virtual Assistant is a helpful feature on our website that allows you to purchase a vehicle from the comfort of your home!
| Monday | 9:00AM - 8:00PM |
| Tuesday | 9:00AM - 6:00PM |
| Wednesday | 9:00AM - 6:00PM |
| Thursday | 9:00AM - 8:00PM |
| Friday | 9:00AM - 6:00PM |
| Saturday | 10:00AM - 2:00PM |
| Sunday | Closed |
| Monday | 8:00AM - 6:00PM |
| Tuesday | 8:00AM - 6:00PM |
| Wednesday | 8:00AM - 6:00PM |
| Thursday | 8:00AM - 6:00PM |
| Friday | 8:00AM - 6:00PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |
| Monday | 8:00AM - 6:00PM |
| Tuesday | 8:00AM - 6:00PM |
| Wednesday | 8:00AM - 6:00PM |
| Thursday | 8:00AM - 6:00PM |
| Friday | 8:00AM - 6:00PM |
| Saturday | 8:00AM - 1:00PM |
| Sunday | Closed |
| Monday | 8:00AM - 5:00PM |
| Tuesday | 8:00AM - 5:00PM |
| Wednesday | 8:00PM - 5:00PM |
| Thursday | 8:00AM - 5:00PM |
| Friday | 8:00AM - 5:00PM |
| Saturday | Closed |
| Sunday | Closed |